> ## Documentation Index
> Fetch the complete documentation index at: https://docs.piperai.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Reports: Monitor Call Activity and Coach Your Team
> Measure call activity and quality with Overview and Playbook Analysis — identify coaching opportunities, compare rep performance, and spot trends.
The Reports section gives you a clear picture of how your team is performing across every recorded call. There are two live reports — **Overview** and **Playbook Analysis** — each designed to answer a different question: how much are we doing, and how well are we doing it? Use filters to focus on specific time periods, meeting types, or individual reps, and switch between table and gallery views to find the format that works best for you.
For best results, configure your **Call Scoring playbook** before relying on qualitative metrics. Scores and Playbook Analysis data are only as meaningful as the criteria you've defined.
***
## Filtering Reports
All reports share the same set of filters at the top of the page:
* **Meeting Type** — focus on a specific type of call (e.g. Discovery, Demo, QBR).
* **Date range** — narrow results to a specific period.
* **Internal vs. external** — separate internal meetings (all attendees from your domain) from customer-facing calls.
* **Team member** — view data for a single rep or the whole team.
Apply filters before diving into either report to make sure you're analysing the right slice of data.
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## Overview Report
The Overview report combines quantitative activity metrics with qualitative quality signals, giving you a complete picture of call volume and effectiveness side by side.
### Quantitative metrics
| Metric | Description |
| ------------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| **# Activities** | Total number of activities recorded, including video calls, phone calls, audio notes, WhatsApp voice messages, and in-person meetings. |
| **Total Duration** | Combined length of all calls in the selected period. |
| **Avg Duration** | Average call length across all activities. |
| **Total Talk Time** | Combined time spent talking, as opposed to listening, across all calls in the selected period. |
| **Avg Talk Time** | Average time spent talking per call. |
| **# Video Calls** | Number of calls recorded as video (as opposed to audio-only or phone). |
### Qualitative metrics
| Metric | Description |
| -------------------------- | ------------------------------------------------------------------------ |
| **Talk-to-listen ratio** | The percentage of each call where the rep was speaking versus listening. |
| **Call Score** | The average playbook score across all calls in the selected period. |
| **Meeting type breakdown** | Distribution of call volume across your configured meeting types. |
### Understanding talk-to-listen ratio
The talk-to-listen ratio tells you what share of each call the rep was speaking. It appears in the Overview report and on individual Transcription pages.
A high talk-to-listen ratio — for example, a rep speaking 80% of the time during a discovery call — can be a signal that they're not asking enough questions or giving prospects enough room to share their challenges.
Use this metric to:
* Identify reps who may be pitching too early in the sales cycle.
* Compare ratios across meeting types (e.g. demos naturally have higher rep talk time than discovery calls).
* Track individual improvement over time after coaching.
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## Playbook Analysis Report
The Playbook Analysis report breaks down how well each rep is executing against your defined playbook — section by section, call by call, and rep by rep.
### What it shows
* **Individual call scores** — the playbook score for each recorded meeting.
* **Average scores by section** — how the team performs on each part of the playbook on average, revealing which areas consistently under-deliver.
* **Per-rep breakdowns** — scores aggregated by individual team member so you can compare performance across the team.
### Using Playbook Analysis for coaching
Sort by average section score to identify which parts of the playbook the team consistently struggles with — these are your highest-leverage coaching opportunities.
Filter by team member to surface reps whose scores are consistently below the team average across one or more playbook sections.
Look at the highest-scoring reps for a given section to understand what great looks like — then use those calls as examples in team coaching sessions.
Use the date range filter to compare a rep's scores before and after coaching to measure whether the feedback is landing.
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## View Options
Switch between two views using the controls at the top of the report:
* **Table view** — a structured grid of calls and metrics, ideal for sorting and comparing data across reps and time periods.
* **Gallery view** — meeting cards with key metrics displayed visually, useful for quickly scanning individual calls and spotting patterns.
Use **Edit Columns** in table view to customise which metrics appear in the table.
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## Coming Soon
**Coaching Reports** are currently in development and will be available in a future release. This dedicated report will provide deeper insights for sales managers focused on rep development and onboarding.